Last updated October 8, 2025

We are Argyle Interactive Limited (“Company,” “AI Convo,” “we,” “us,” “our”).

We provide a platform for deploying AI-powered voice and chat assistants for e-commerce and other online businesses, complemented by integrations and workflow automation tools. We also operate the website https://aiconvo.ai (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at admin@aiconvo.ai or by mail to Unit 1101, 29 Austin Road, Tsim Sha Tsui, Kowloon, Hong Kong.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “Customer”), and Argyle Interactive Limited, concerning your access to and use of the Services. By accessing the Services, you acknowledge that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, DO NOT USE THE SERVICES.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes that, in our judgment, materially change your rights and obligations by updating the “Last updated” date above and providing written or electronic notice (e.g., email or in-product notice) at least 30 days prior to such changes taking effect. It is your responsibility to review these Legal Terms periodically. If you promptly object in writing to any update, the parties will negotiate in good faith; we may, at our discretion, allow early termination. Your continued use of the Services after becoming aware of changes constitutes acceptance of the revised terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

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TABLE OF CONTENTS
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PURCHASES AND PAYMENT
6. CANCELLATION
7. PROHIBITED ACTIVITIES
8. CONFIDENTIALITY
9. PUBLICITY
10. THIRD-PARTY WEBSITES AND CONTENT
11. SERVICES MANAGEMENT
12. PRIVACY POLICY
13. COPYRIGHT INFRINGEMENTS
14. TERM AND TERMINATION
15. MODIFICATIONS AND INTERRUPTIONS
16. GOVERNING LAW
17. DISPUTE RESOLUTION
18. CORRECTIONS
19. DISCLAIMER
20. LIMITATIONS OF LIABILITY
21. INDEMNIFICATION
22. USER DATA
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
24. RIGHT TO SUSPEND ACCOUNT
25. HOLD HARMLESS
26. MISCELLANEOUS
27. CONTACT US

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1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation or that would subject us to any registration requirement within such jurisdiction or country. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

AI Convo’s use and transfer of information received from Google APIs (if any) to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, GLBA, FISMA), and AI Convo makes no warranty as to processing Customer Data in compliance with such laws unless set forth in a separate data agreement between AI Convo and Customer prior to transfer of any regulated data.

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2. INTELLECTUAL PROPERTY RIGHTS

Our and your intellectual property.
We are the owner or licensee of all intellectual property rights in the Services, including all source code, databases, trained AI models, documentation, training sets, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Customer is and will be the sole and exclusive owner of the Customer Data (as defined below) and of any deliverables developed by AI Convo for Customer in connection with Services provided under these Terms and the Order Form (the “Output”).

Customer owns and is solely responsible for Customer Data, including but not limited to: (a) compliance with applicable laws and these Legal Terms; (b) any claims relating to Customer Data; and (c) any claims that Customer Data infringes or violates third-party rights.

Use of Intellectual Property.
We grant you a limited, non-exclusive, non-transferable, non-assignable, and non-sublicensable license for Customer’s authorized users to access and use the Services solely as necessary for the purposes of this Agreement.

AI Convo shall maintain reasonable administrative, technical, and physical safeguards to protect Customer Data. Subject to applicable laws and the AI Convo Privacy Policy, AI Convo may use and transfer Customer Data only as necessary to provide the Services to Customer. AI Convo shall not use, or permit third parties to use, Customer Data—other than in anonymized/aggregated form that cannot be re-identified—to train, modify, or improve any AI model except the AI model used to provide the Services under this Agreement. Any AI model instance trained specifically on Customer Data shall be exclusive to Customer and not used with another entity without Customer’s written approval. “Customer Data” means data or material provided, uploaded, or submitted by Customer to the Service.

Notwithstanding the foregoing, AI Convo may make use of Usage Data (diagnostic, performance, telemetry, and related data) in aggregated, de-identified, or fully anonymized form for service improvements, benchmarking, analytics, and the development of methods, techniques, or models.

No part of AI Convo’s Content or Marks or Customer Data or Output may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose other than performing the Services under this Agreement, without the other party’s prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in these Legal Terms, please address your request to admin@aiconvo.ai. We reserve all rights not expressly granted to you.

Customer Submissions and Contributions.
By sending us questions, feedback, or suggestions about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submissions, excluding any proprietary/confidential information or Personal Information unless otherwise agreed in writing. Submissions may be viewable by subcontractors and vendors engaged to provide the Services; such parties are bound by confidentiality and data-use obligations.

Notify Us of Copyright Infringement.
See Section 13.

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3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (i) all registration information you submit is true, accurate, current, and complete; (ii) you will maintain and promptly update such information; (iii) you have legal capacity and agree to these Legal Terms; (iv) you are not a minor in your jurisdiction; (v) you will not access the Services through unauthorized automated means; (vi) you will not use the Services for illegal or unauthorized purposes; and (vii) your use complies with applicable laws. We may suspend or terminate your account for any breach.

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4. USER REGISTRATION

Customer may be required to register. You are responsible for maintaining the confidentiality of your credentials. You may authorize contractors or employees as authorized users, provided they are bound by confidentiality and these Legal Terms; you remain responsible for their acts/omissions. Do not knowingly authorize competitors as users. Notify us promptly of any unauthorized access.

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5. PURCHASES AND PAYMENT

If an Order Form specifies invoicing, we will invoice per agreed cadence. Sales tax/VAT may apply. We may change prices with 30 days’ prior notice. Invoices are due 30 days from receipt unless otherwise agreed. All payments shall be in USD (unless otherwise specified in the Order Form). Disputes must be raised within 10 days of receipt. We accept major cards and supported wallets for recurring payments. Late amounts may accrue interest at 1.5% per month (or the maximum allowed by law). You are responsible for collection costs, including reasonable attorneys’ fees, for past-due accounts.

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6. CANCELLATION

All purchases are non-refundable. Monthly subscriptions may be canceled at any time (effective at the end of the then-current billing period). Annual commitments follow the cancellation terms in the Order Form. If you are unsatisfied, please contact admin@aiconvo.ai.

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7. PROHIBITED ACTIVITIES

You may not use the Services in ways that violate law, infringe rights, harm the Service, or compete with us. Prohibited activities include, without limitation: scraping; attempting unauthorized access; security circumvention; spreading malware; automated use beyond documented automation; reverse engineering except to the extent permitted by law; spamming or harvesting contact data; impersonation; overburdening infrastructure; or using the Services to build a competing product.

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8. CONFIDENTIALITY

Each party may disclose Confidential Information to the other. The receiving party will keep such information confidential and use it only for purposes of this Agreement, with customary exceptions (publicly available information, independently developed, rightfully received from third party, or required by law—with prompt notice and limited disclosure). Upon request, promptly delete/return Confidential Information (subject to archival backups and compliance copies).

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9. PUBLICITY

With Customer’s prior written approval, AI Convo may identify Customer by name and logo on our website and marketing materials and may collaborate on a case study, quote, or press release subject to Customer’s approval.

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10. THIRD-PARTY WEBSITES AND CONTENT

The Services may link to third-party sites or content. We are not responsible for such sites or content unless expressly warranted in a separate agreement; any remedies are limited to those written guarantees.

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11. SERVICES MANAGEMENT

We may monitor the Services, take action against violations, limit or disable content, remove burdensome files, and otherwise manage the Services to protect our rights and ensure proper function.

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12. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://aiconvo.ai/privacy-policy (the “Privacy Policy”). By using the Services, you agree to be bound by the Privacy Policy, incorporated herein. The Services may be hosted or processed in multiple jurisdictions. If you access from a region with differing data laws, you consent to the transfer and processing of your data as described in the Privacy Policy and, where required, we will implement appropriate data transfer mechanisms (e.g., SCCs).

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13. COPYRIGHT INFRINGEMENTS

If you believe any material available on or through the Services infringes your copyright, please notify us at admin@aiconvo.ai with details sufficient for us to identify and remove the content in accordance with applicable law. Misrepresentations may result in liability.

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14. TERM AND TERMINATION

The Service Term is as stated in the Order Form. Unless otherwise agreed, terms auto-renew for successive periods equal to the Initial Term unless terminated per these Legal Terms or with at least 30 days’ written notice prior to expiry. We may adjust fees for a renewal term with at least 14 days’ prior notice.

Either party may terminate for material breach (with 30 days’ cure if remediable) or for insolvency events. Upon termination/expiry, cease using the Services and each party shall return or delete the other’s Confidential Information (subject to archival/compliance copies). Termination does not relieve payment obligations accrued prior to termination.

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15. MODIFICATIONS AND INTERRUPTIONS

When used in accordance with our documentation, the Service will perform, in all material respects, the functions described therein. We may modify or discontinue aspects of the Services upon reasonable steps to notify you. We do not guarantee uninterrupted availability (unless expressly committed in a separate SLA). Your exclusive remedy for material non-conformance is prompt correction or applicable written remedies in an SLA or Order Form.

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16. GOVERNING LAW

These Legal Terms are governed by and construed in accordance with the laws of Hong Kong without regard to conflicts of law principles.

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17. DISPUTE RESOLUTION

Informal Negotiations.
The parties will first attempt to resolve any dispute informally for at least 30 days after written notice.

Binding Arbitration.
If unresolved, any dispute shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of arbitration shall be Hong Kong. The language shall be English. Judgment on the award may be entered in any court of competent jurisdiction.

Restrictions.
Arbitration shall be conducted on an individual basis only; class or representative proceedings are not permitted.

Exceptions.
Either party may seek injunctive or equitable relief to protect IP rights or confidential information in any competent court.

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18. CORRECTIONS

Information on the Services may contain typographical errors or inaccuracies. We reserve the right to correct and update information at any time without prior notice.

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19. DISCLAIMER

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS.

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20. LIMITATIONS OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, OR REPLACEMENT SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR BREACHES OF SECTION 8 (CONFIDENTIALITY) OR SECTION 21 (INDEMNIFICATION), OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR USD $10,000, WHICHEVER IS LESS. EITHER PARTY’S TOTAL LIABILITY FOR A BREACH OF SECTION 8 OR 21 SHALL NOT EXCEED USD $2,000,000. Some jurisdictions do not allow certain limitations; some limitations may not apply to you.

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21. INDEMNIFICATION

Each party (“Indemnifying Party”) shall indemnify, defend, and hold harmless the other party and its affiliates and personnel (“Indemnified Parties”) from third-party claims arising out of (a) the Indemnifying Party’s material breach of these Legal Terms, or (b) violation of law or third-party rights (including IP or privacy). AI Convo has no obligation to indemnify for claims arising from Customer’s combination of the Service with non-AI Convo products, Customer Data, or Customer-provided specifications causing the claim, or Customer’s handling of personal data contrary to these Terms. The Indemnified Party must give prompt notice (within 30 days), allow control of the defense, and provide cooperation. No settlements without the Indemnifying Party’s consent.

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22. USER DATA

We maintain certain data transmitted to the Services for performance and operational purposes. You are responsible for your data and for maintaining your own backups. Except for any proven breach by us of obligations under these Terms or the Privacy Policy, we are not liable for loss or corruption of data.

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23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

You consent to receive communications electronically and agree that electronic signatures and records satisfy legal requirements.

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24. RIGHT TO SUSPEND ACCOUNT

We may suspend access if: (a) we reasonably believe your use poses a security risk or materially adversely impacts the Service; (b) you are insolvent or subject to bankruptcy or similar proceedings; (c) after 30 days’ written notice of breach (uncured); or (d) amounts due are unpaid (after prior overdue notice).

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25. HOLD HARMLESS

AI assistants may generate outputs that are inaccurate or undesirable. You are responsible for reviewing and approving communications before they are sent or acted upon, especially where you enable any autopilot/automation features. You agree to hold us harmless for outcomes resulting from your configuration, prompts, instructions, or failure to review. We will use commercially reasonable efforts to monitor the performance and safety of the Services and correct known issues that result in materially false, harmful, or misleading outputs.

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26. MISCELLANEOUS

These Legal Terms (and incorporated policies and Order Forms) constitute the entire agreement. Failure to enforce any provision is not a waiver. We may assign our rights and obligations. We are not liable for delays beyond our reasonable control. If any provision is unenforceable, the remainder remains in effect. No agency, partnership, or employment relationship is created by these Terms.

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27. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Argyle Interactive Limited (AI Convo)
Unit 1101, 29 Austin Road
Tsim Sha Tsui, Kowloon, Hong Kong
admin@aiconvo.ai

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