Last updated October 08, 2025

This privacy notice for Argyle Interactive Limited (“AI Convo,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
• Visit our website at https://aiconvo.ai or any site that links to this notice
• Use AI Convo’s voice/chat assistant and related software embedded on customer websites
• Engage with us in sales, support, or marketing activities

Questions or concerns? If you do not agree with our policies and practices, please do not use the Services. For questions, contact us at admin@aiconvo.ai.

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Summary of Key Points
• Data we collect: Account info (name, email), payment data (via Stripe), store/product catalog data uploaded by customers, and conversation logs necessary to operate and improve your configured assistant.
• How we use it: To provide, secure, personalize, bill for, and improve the Services; to communicate with you; to comply with law.
• When we share: With service providers (hosting, payment, analytics, AI vendors) under contract; otherwise as required by law or with your consent.
• Your rights: Depending on your location, you may access, correct, delete, or restrict processing of your personal data and opt out of marketing.
• Security: We use reasonable technical and organizational measures, but no system is perfectly secure.
• Children: Services are for users 18+.

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1) Information We Collect

a) Information you provide
• Account & contact data: name, email, role, company, phone (optional).
• Billing: payment method details processed by our payment provider (we do not store full card numbers).
• Business content: product catalogs, FAQs, policies, and other materials you upload to train/configure your assistant.
• Support & communications: messages, tickets, and feedback.

b) Information collected automatically
• Technical/usage data: IP address, device/browser type, pages viewed, feature use, timestamps, referrers, error logs.
• Cookies & similar tech: for essential operations, analytics, personalization, and (where applicable) advertising. You can manage preferences via our cookie banner and/or your browser.

c) Information from third parties
• Integrations you connect: e.g., ecommerce platforms, CRMs, calendars, analytics, or LLM vendors—limited to what’s needed to provide the Service.
• Service providers & partners: analytics, fraud prevention, and enrichment where permitted by law and your settings.

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2) How We Use Your Information
• Provide and operate the Services, including training and running your configured AI assistant on the data you supply.
• Authentication and account management.
• Payments and billing (via Stripe).
• Customer support and service communications (onboarding, feature updates, security notices).
• Improve and develop the Services (usage analytics, performance, reliability).
• Security and abuse prevention (fraud, malware, misuse).
• Legal compliance and enforcement of our Terms.

Model training & data use. Your uploaded business data is used to power your AI assistant. We do not use your identifiable Customer Data to train generalized models for other customers. We may use aggregated/de-identified usage data to improve system performance and safety.

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3) Legal Bases (where applicable, e.g., EU/UK)

We process personal data only when we have a valid legal basis, including: consent, contract performance, legitimate interests (e.g., service improvement, security), and legal obligations. You may withdraw consent at any time where consent applies.

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4) Sharing Your Information

We share personal data only as needed to operate the Services and under appropriate contracts:
• Payment processor: Stripe (payment processing, fraud prevention).
• Hosting & infrastructure: cloud providers, content delivery networks.
• Analytics/monitoring & error reporting tools.
• Communication tools: email and in-product messaging.
• AI/LLM providers: to process prompts/outputs strictly for providing the Services you request.
• Professional advisors & legal: where required by law or to protect rights and safety.
• Corporate transactions: in connection with mergers, acquisitions, or asset transfers with appropriate safeguards.

We do not sell or rent your personal information.

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5) Cookies & Tracking

We use:
• Essential cookies (required for the site to function)
• Analytics/performance cookies (to understand usage and improve)
• Functionality cookies (remember preferences)
• Advertising/retargeting cookies (where applicable and with consent)

Manage preferences via our cookie banner and/or your browser settings. Blocking some cookies may affect functionality.

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6) International Transfers

We may process and store information in multiple countries (including outside your home jurisdiction). Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect personal data during international transfers.

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7) Data Retention

We keep personal data only as long as necessary for the purposes described here or as required by law (e.g., tax/audit). When no longer needed, we delete or anonymize data. Backups are cycled on a schedule; data in backups is securely isolated until overwritten.

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8) Security

We maintain reasonable administrative, technical, and physical safeguards (encryption in transit, access controls, logging/monitoring). No system is 100% secure; transmission is at your own risk.

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9) Children’s Privacy

The Services are not intended for individuals under 18. If we learn that we collected data from a minor, we will delete it.

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10) Your Privacy Rights

Depending on your location, you may have rights to:
• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (subject to legal exceptions)
• Restrict or object to certain processing
• Portability (receive a copy in a structured, commonly used format)
• Withdraw consent where processing is based on consent
• Opt out of marketing communications at any time

Submit a request or question to admin@aiconvo.ai. We may need to verify your identity before acting on a request. We will respond within the timeframes required by applicable law.

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11) Third-Party Sites & Integrations

Our websites and Services may link to or integrate with third-party services. Their privacy practices are governed by their own policies; we are not responsible for them. Review their notices before sharing data.

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12) Do-Not-Track & Preferences

There is no standardized DNT response framework. We currently do not respond to DNT signals. You can manage cookies via our banner and your browser settings.

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13) Changes to This Policy

We may update this notice from time to time. The updated version will be indicated by a new “Last updated” date and becomes effective when posted. If we make material changes, we may notify you by email or in-product notice.

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14) Contact Us

Argyle Interactive Limited (AI Convo)
Unit 1101, 29 Austin Road
Tsim Sha Tsui, Kowloon, Hong Kong
Email: admin@aiconvo.ai

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